Opening Hours & Service Information

At Douglas Machinery, we are committed to providing high-quality service and support to every customer. Our Whittlesea showroom offers a warm and welcoming atmosphere year-round, complete with a wood heater during the colder months and convenient on-site parking with easy main road access.

We proudly serve the Whittlesea community and surrounding areas, including Doreen, Humevale, Beveridge, Broadford, Kinglake, Yea, St Andrews, Yarrambat, Diamond Creek, Hurstbridge, Flowerdale, Kilmore, and beyond.

 

Service Centre

The Douglas Machinery service department is at the core of our business. Our factory-trained mechanics and technicians operate in a state-of-the-art workshop, fully equipped with the latest diagnostic tools. This means faster turnaround times, reduced downtime, and greater peace of mind for our customers.

Whether you're servicing small engines or large machinery, regular maintenance helps ensure your equipment operates efficiently and reliably when you need it most.

 

On-Site Field Servicing

Have a large machine that can’t be transported? No problem.

Our experienced field servicing team can come to your location for routine servicing during business hours. For urgent repairs or emergency callouts, please phone the store on (03) 9716 0579 to speak with a technician. After-hours service requests can be submitted through our website—we will respond as soon as possible.

To schedule a visit, call us directly or select the "Field Service Required" option when booking online.

 

Small Engine Repairs

Need a reliable technician for your lawn mower, chainsaw, or trimmer?

Our team specialises in small engine servicing and repairs, ensuring your garden tools and power equipment are always ready to perform.

 

Book Online

Booking your next service has never been easier. Simply visit our website and complete the online booking form. Choose a drop-off date that suits you and include key information such as your machine’s VIN number or model year to help us tailor your service.

Once confirmed, you will receive an email with all the details. Prefer to speak to someone first? You can also request a call back via the online form.

 

Opening Hours

 

Online Customer Support

We understand that questions can arise outside of regular business hours. That’s why our online enquiry system is monitored around the clock, 7 days a week.

Whether you're requesting product information, seeking service advice, or following up on an order, our team is committed to providing a timely and helpful response.

All enquiries submitted online will receive a reply within 24 hours, with most responses provided much sooner during standard business hours.

 

Contact Us

Phone: (03) 9716 0579
Email: contact@douglasmachinery.com.au
Visit us: 34 Beech Street, Whittlesea VIC 3757