Privacy Policy
Last updated:
At Douglas Machinery, accessible via www.douglasmachinery.com.au, we are committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, and protect your personal information.
If you have any questions or require further clarification about our Privacy Policy, please contact us directly.
Your Consent
By using our website, you agree to the terms outlined in this Privacy Policy.
Information We Collect
When using our website or completing a purchase, you may be asked to provide personal information, such as:
- Full name
- Email address
- Shipping and billing address
- Contact number
This information is collected to complete your sale, manage your account, and improve our services. You may also provide additional information when contacting us directly, registering for an account, or submitting a service enquiry.
How We Use Your Information
We may use your information for the following purposes:
- To process and complete orders
- To provide and maintain our website
- To improve website performance and user experience
- To respond to customer service requests
- To send transactional or promotional emails (with your consent)
- To detect and prevent fraud
- To comply with legal obligations
Payment Security
All online transactions are processed securely using industry-standard encryption technology. Douglas Machinery does not store your credit card information, and your payment details are handled only by trusted third-party payment gateways.
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small data files placed on your device by websites you visit. They are widely used to track user activity, remember preferences, and improve website functionality.
How We Use Cookies
Douglas Machinery uses cookies to:
- Analyse website traffic
- Improve site design and functionality
- Tailor user experiences based on browser preferences
Cookies do not collect or store any personal information.
Managing Cookies
You can control the use of cookies through your browser settings. Most browsers allow you to:
- Accept or reject cookies
- Receive alerts when cookies are being used
- Delete stored cookies
Disabling cookies may affect your experience on our site.
Log Files
Our website uses log files to track visitors. This is a standard practice among hosting providers and includes data such as:
- IP addresses
- Browser type
- Internet Service Provider (ISP)
- Date/time stamps
- Referring/exit pages
- Click counts
This data is used for website analytics and is not linked to personally identifiable information.
Advertising and Third-Party Links
Douglas Machinery does not sell or share your personal information with advertisers. However, we may include third-party links or services on our site. These sites have their own privacy policies, and we recommend reviewing them independently.
We do not have control over cookies placed by third-party advertisers or links.
International Privacy Laws
GDPR (General Data Protection Regulation)
Under GDPR, users in the EU have the following rights:
- Right to access your personal data
- Right to correct inaccurate or incomplete data
- Right to delete your personal data
- Right to restrict or object to data processing
- Right to data portability
To make a request under these rights, please contact us. We will respond within one month.
If you wish to exercise any of these rights, please contact us. We will respond within one month.
Children's Privacy
Douglas Machinery does not knowingly collect personal information from children under the age of 13. If you believe your child has submitted personal data to our website, please contact us immediately. We will take steps to remove the information promptly.
Data Protection
Your information is stored securely and only accessible by authorized personnel. We take reasonable measures to protect your data from unauthorized access, disclosure, or loss.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a revised "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Douglas Machinery
Address: 34 Beech Street, Whittlesea VIC 3757
Phone: (03) 9716 0579
Email: contact@douglasmachinery.com.au