Delivery & Shipping

Store pickup is available for all items listed online and in-store.
If you require delivery, please give us a call on (03) 9716 0579 to discuss options.
A valid photo ID is required when collecting any online order.
As part of our security measures, we may also request to see the payment card used for the transaction.
Please ensure these items are on hand at the time of pickup to avoid delays.

Douglas Machinery offers reliable and flexible delivery and collection services tailored to your needs.

Due to the variation in size and weight of our equipment, we recommend calling us for a custom delivery quote.
For customers located in the Whittlesea area, we offer on-site delivery and product demonstrations to ensure you're confident using your new machine.
We also provide a pickup and return service for mowers needing servicing or repairs.
No job is too small—whether you’ve made a large online or in-store purchase, we can assist. Call (03) 9716 0579 to arrange delivery today.

Orders are typically processed and dispatched within 2–3 business days.
Standard delivery times range between 5–10 business days, depending on your location.
Please allow additional time during peak periods such as public holidays and Christmas.
If any unexpected delays occur, we will notify you promptly.

Items marked as "available" are usually sourced directly from our suppliers' warehouses and may not be held in local stock.
A short processing window of 2–3 business days is required to order, receive, and prepare your item for shipment.
In the rare event that an item becomes unavailable after purchase, we will:
- Try to source a suitable alternative,
- Contact you to discuss available options, or
If express shipping is viable, we’ll upgrade delivery to minimize any inconvenience.

Your contact details may be shared with our delivery partners for coordination purposes.
We are unable to ship to PO Boxes or some apartment complexes due to courier restrictions.
Please ensure you provide a valid street address when placing your order.

We do not offer interstate shipping for Cub Cadet, & Rover products.
If you would like to organize your own freight or pick-up service, please call us at (03) 9716 0579 to make arrangements.

If no one is available at the time of delivery, items will be left at your front door unless alternative instructions are provided.
You may specify a safe drop-off location in the checkout notes.
If a redelivery is required due to no one being present and no safe place provided, additional charges may apply.
To ensure smooth delivery, include clear and complete instructions during checkout.

Douglas Machinery is not responsible for any items lost or damaged in transit once they leave our premises.
While we are happy to assist with tracking or claims, final responsibility lies with the shipping carrier.
No guarantees can be made for deliveries handled by third-party couriers or Australia Post.

For in-store collections, we may request to verify your photo identification and the payment card used.
This policy is in place to protect our customers and reduce the risk of fraudulent transactions.

For urgent deliveries, shipping quotes, or further questions, please don’t hesitate to contact us: