Terms & Conditions

Douglas Machinery – Terms & Conditions of Sale, Shipping, and Website Use

1. Shipping & Freight Policy

Douglas Machinery primarily utilizes Australia Post as its principal freight service for shipping most items. While certain couriers may be available for selection at checkout, Douglas Machinery reserves the right to revert to Australia Post as the preferred logistics provider at its sole discretion.

1.1 Freight Calculation & TBC Items

For larger or bulkier items, the shopping cart may display the shipping cost as “TBC” (To Be Confirmed). In such cases:

• Customers are encouraged to complete the transaction.
• A shipping quote will be provided within 24–48 hours.
• Should the customer find the quoted shipping cost unsatisfactory, a full refund will be issued promptly upon request.
• Alternatively, customers may contact Douglas Machinery directly prior to checkout to request a shipping estimate.

1.2 Dispatch & Delivery Timeframes

• Orders are dispatched within 2–3 business days of payment confirmation.
• Delivery typically occurs within 5–10 business days.
• Delivery timeframes may be extended during public holidays and peak periods (e.g., Christmas) due to postal congestion.
• In the event of unforeseen delays, Douglas Machinery will contact the customer directly to advise.

1.3 Inventory & Availability

• Stock marked as “Available” is drawn from supplier warehouses located in each Australian state and reflects live supplier inventory.
• A 2–3 day processing period is required to draw items from warehouse inventory.
• Discrepancies may occur; if an item is shown as available but is not in stock, Douglas Machinery will:
  • Attempt to source an alternative;
  • Notify the customer; or
  • Offer a full refund.

1.4 Delays & Express Post

• Where feasible, and in cases of delay due to inter-warehouse transfers, items may be sent via express post to ensure timely delivery.

1.5 Honda Parts Disclaimer

• Older or unique Honda parts may be subject to back-order through Honda Australia, leading to extended lead times beyond the standard delivery window.
• Customers will be notified as soon as possible in such circumstances.

1.6 Shipping Fee Adjustments & Cancellations

• Douglas Machinery reserves the right to adjust shipping fees on heavy or oversized Honda products.
• Orders with free shipping may be cancelled and refunded if the cost of shipping exceeds the margin on the item, especially for deliveries to remote or hard-to-reach areas.

 

2. Delivery & Pick-Up Services

Douglas Machinery offers both delivery and pick-up services, including equipment demonstrations and machine collection for servicing.

2.1 Local Delivery

• Delivery and operational demonstration of machinery is available within the Whittlesea region.
• Collection and return of equipment for maintenance can be arranged upon request.

2.2 Delivery Quote for Large Items

• Due to variations in weight and size of large machinery, customers must contact Douglas Machinery on (03) 9716 0579 to obtain a delivery quote.

2.3 Customer Collection

• Customers wishing to arrange their own freight can request that Douglas Machinery load machinery onto a crate for third-party courier collection.

2.4 Courtesy Trailer & Ramp

• A courtesy trailer and ramp are available to customers free of charge.
• Prior booking is essential.
• A form must be completed upon arrival before use.

 

3. Website Terms & Conditions

These Website Standard Terms and Conditions govern your access to and use of the Douglas Machinery website, accessible via www.douglasmachinery.com.au, and shall be legally binding between you (“the User”) and Douglas Machinery.

3.1 Intellectual Property

• Unless otherwise stated, all intellectual property rights in the content and materials on this Website are owned by Douglas Machinery and/or its licensors. You are granted a limited, non-exclusive license to view the Website content solely for personal, non-commercial use.

3.2 Prohibited Use

Users are expressly prohibited from:

• Republishing website content in any media;
• Commercialising, sublicensing, or selling any website material;
• Publicly performing or displaying website material;
• Using the website in any manner that causes or may cause damage or disrupt access;
• Breaching applicable laws or infringing third-party rights;
• Conducting data harvesting, scraping, mining, or similar activities;
• Using the website for marketing or advertising purposes without consent.

Douglas Machinery reserves the right to restrict user access to any areas of the website at its sole discretion.

3.3 User Content

“User Content” refers to any media (text, audio, video, images, etc.) submitted by users to the Website. By submitting such content, you grant Douglas Machinery a worldwide, irrevocable, non-exclusive, sublicensable license to use, reproduce, and distribute your content across all media formats.

User content must not infringe upon third-party rights. Douglas Machinery reserves the right to remove any content at any time without prior notice.

3.4 Privacy

Please refer to the Douglas Machinery Privacy Policy for details on how your personal information is handled.

 

4. Disclaimers and Limitations

4.1 No Warranties

The website is provided “as is”, and Douglas Machinery makes no warranties or representations regarding the accuracy or completeness of the content or the operation of the site.

4.2 Limitation of Liability

Douglas Machinery, including its directors, employees, and affiliates, shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in any way related to your use of the website or services.

 

5. Indemnity

You agree to indemnify and hold harmless Douglas Machinery, including its officers, employees, and agents, from any and all claims, liabilities, damages, losses, and expenses arising from your breach of these terms.

 

6. Severability

If any provision of these terms is found to be unlawful or unenforceable under applicable law, such provision shall be severed without affecting the validity of the remaining provisions.

 

7. Variations to Terms

Douglas Machinery reserves the right to modify or amend these Terms & Conditions at any time. Continued use of the Website following any such changes constitutes your acceptance of the new terms.

 

8. Assignment

Douglas Machinery may assign, transfer, or subcontract its rights and obligations under these terms without notice. Users may not assign or transfer their rights without prior written consent.

 

9. Entire Agreement

These terms constitute the entire agreement between you and Douglas Machinery in relation to your use of the Website and supersede any prior agreements or understandings.

 

10. Governing Law & Jurisdiction

These terms shall be governed and construed in accordance with the laws of the State of Victoria, Australia. Any disputes shall be subject to the non-exclusive jurisdiction of the courts of Victoria.

For further assistance, please contact:

Douglas Machinery
Phone: (03) 9716 0579
Website: www.douglasmachinery.com.au